FAQ

Frequently Asked Questions for Education Evaluations

As of February 13, 2017, Aequo International will no longer accept original or irreplaceable transcripts and diplomas sent through the mail. Candidates who are unable to have their school issue official documents for education evaluations may use the DataFlow Group to perform primary source verification (PSV) of their original documents. The PSV service requires an additional fee, paid directly to the DataFlow Group for the verification of educational credentials. Please note that all candidates must submit either official documentation sent directly to Aequo from the issuing institution or documents can be submitted to the DataFlow Group for PSV. The DataFlow Group will send a verification report to Aequo International.

Normally, evaluations take 5-10 business days to complete. However, we may determine that credentials submitted for evaluation must be sent out for verification before an official evaluation can be completed. We reserve the right to contact educational institutions or governmental entities for verification of the credential submitted. If your credentials have to be verified, please allow 6-8 weeks for the verification process to be completed.

You will receive the report as a PDF file uploaded to your online portal.

We retain copies of official transcripts and certificates in electronic format indefinitely.

If your academic institution no longer exists, please contact your Ministry of Education or governmental accrediting body for educational documentation. If you have original copies of your transcripts or diplomas, you may choose the Primary Source Verification (PSV) service offered by the DataFlow Group and upload copies of those documents. Read more about your document submission options here.

If you disagree with the outcome of your evaluation, you have 60 days from the issue date of the evaluation report to question the content and outcome. Please submit your concerns in writing or by email to our office for review. Allow a minimum of 10 business days for your evaluation report to be reviewed. There is no guarantee that changes will be made to your evaluation report.

If your credentials are under another name, you must send legal verification of all name changes.

Along with your online application for an international credential evaluation, you are required to provide the following:

  • Application fee
  • Signed Authorization Waiver
  • Official secondary and/or post-secondary transcripts and diplomas/certificates for all study completed mailed directly from the issuing institution
  • Complete set of official English translations for non-English documents

For inquiries on what types of documentation to submit, please contact us.

If your official transcript is not in English, you must have the document translated before our office can process your application. Certified English translations of transcripts, certificates or diplomas must be provided by a member of the American Translators Association (ATA), embassy or consulate of the document’s issuing country. Consulates and embassies often serve as a resource for the attestation of educational documents. The following standards will apply to English translations:

  • All information listed on the document must be translated verbatim
  • All translations must be prepared using the same format as the original document
  • No interpretation or evaluation of information should be included
  • All translations must be typed, signed and dated by the translator
  • Contact information for the translator must be listed, including address, phone and fax number, and email address

Aequo International offers translations in numerous languages. If we do not offer services for your native language, we prefer translations from Credential Consultants or U.S. Translation Company

Frequently Asked Questions for Language Translations

We will translate any type of document. Common samples include:

  • Diplomas and transcripts
  • Birth, marriage, divorce or death certificates
  • Medical reports
  • Legal contracts
  • Government issued identification
  • Immunization cards
  • Technical and employee manuals

No. We also offer translations from English to Arabic, French, Hindi, Hungarian, Japanese, Korean, Kurdish, Marathi, Portuguese, Russian, Sindhi, Spanish, or Turkish.

Aequo International charges a flat rate per page. Documents must be 11×17 inches or smaller to qualify as one page.

You have the option to mail in copies or upload scanned images of documents that require translation. We will conduct translations and issue charges on every page received, so do not send unnecessary pages. Aequo International does not accept original or irreplaceable documents.

Aequo International completes translations in 5-7 business days.

You will receive an e-mail when the translation is uploaded to your customer portal. A hard copy will also be sent in the mail.

Aequo International translators are active members of the American Translators Association. Completed translations are delivered on Aequo International security paper and accompanied by a letter of attestation.

Frequently Asked Questions – General

We accept Visa, MasterCard, Discover and American Express credit card payments through our online application system.

No. Aequo International cannot issue refunds for services rendered.